Harbor Breeze is distributed by Lowe’s. They import the fans from China. If you do some research online on community forums, you’ll find this echoed and discussed in most places.
People who are familiar with Ceiling Fans may sometimes tell you to buy from a dealer, instead of buying a house brand like Harbor Breeze. This is a recurring theme online if you read information and posts from ceiling fan enthusiasts. This is because at times, it can become downright difficult to obtain replacement parts from Harbor Breeze.
Thankfully, there is a 1-800 number that you can call for support.
Lowe’s customer support phone for Harbor Breeze: 1.800.643.0067
Hours of Operation:
Monday to Saturday
7 am to 1 am EST
Sunday 10 am to 9 pm EST